FAQs

Find help with shoe sizing, shopping, returns and visiting London Kids.

How do I choose the right shoe size?

Fit can vary by brand and style. Measure both feet while your child is standing, use the larger measurement, and check the Size Chart and fit recommendation on the product page. Read our Size & Fit Guide for more help.

How can I find shoes in my size?

Use Find my size on a collection page to see shoes available in your selected size. Check the available size buttons beneath each shoe and on its product page.

How do I start a return or exchange?

Review our return policy for eligibility, then visit Start a Return or Exchange. That page also explains where to process eligible Seel protection claims.

Where are London Kids stores?

Visit our store locations page for addresses and contact details in Boro Park, Williamsburg, Lakewood, Monroe and Monsey.

How can I get more help?

Contact London Kids with your question. For sizing help, include the style number, usual size and foot measurements.