Shipping policy
Thank you for visiting and shopping at London Kids Shoes. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Rates
Domestic Shipping (United States)
$4.99 flat-rate shipping on all domestic orders under $150.
Orders $150 and over ship free, unless the order contains clearance items.
Orders containing clearance items ship for $4.99 regardless of order value.
International Shipping
International shipping rates are calculated at checkout based on destination, package weight, and carrier.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Cancellation Policy
Once an order is placed, it is immediately entered into our processing system. For this reason, all cancellation requests are treated the same as return requests, regardless of whether the order has already shipped.
If an item is returnable, any approved cancellation will be issued store credit only, in accordance with our return policy.
If an item is marked Final Sale, it cannot be canceled under any circumstances once the order is placed.
- Requests to cancel Final Sale items will be declined, even if the order has not yet shipped.
By placing an order with London Kids Shoes, you acknowledge and agree to these terms.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipments & Duties
Customers are responsible for all customs duties, import taxes, brokerage fees, and other import charges assessed on international shipments.
These charges are determined by the destination country’s customs authorities and/or the shipping carrier. London Kids Shoes does not control these charges and cannot waive, reduce, reimburse, or resolve them on your behalf. Please contact the carrier or the destination country’s customs authority directly with any questions.
If an international shipment is refused, returned, or abandoned because duties or fees are unpaid, the order will not be refunded, and shipping charges will not be reimbursed.
By placing an international order, you acknowledge and accept responsibility for these charges.
Damages
London Kids Shoes is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.